ACEPH's Terms and Conditions — Clear, straightforward and easy to follow

By accessing or using the ACEPH website at aceph.quest or its supported services, you acknowledge that you have read and accepted these Terms and Conditions. If you do not agree with any part of them, please stop using ACEPH.

ACEPH provides online entertainment games and related member services for eligible players in the Philippines. Use of the platform is intended for adults aged 21 and above, and all participation remains subject to the rules, checks and requirements displayed by ACEPH.

ACEPH may revise these Terms and Conditions when necessary. The latest version applies once it is published on the platform, so please review this page regularly and check the updated rules before using the service.

Registration Eligibility

• You must be at least 21 years old to register for an ACEPH account or participate in its games and promotions.
• ACEPH is intended for eligible players in the Philippines. You are responsible for ensuring that your access and participation comply with the rules that apply to you.
• Register with accurate personal details and do not use another person’s information or account. ACEPH may review account activity where registration details appear incomplete, inconsistent or connected to duplicate access.
• All information submitted during registration must be truthful, current and accurate. Required registration details include a valid username, password, mobile number and captcha, subject to the fields and validation rules shown by ACEPH.

Account Verification

ACEPH may request additional information or verification when required for account security, payment processing, compliance or customer support. Until a required check is completed, certain account functions, including a withdrawal request, may be delayed or unavailable.

Password and Account Security

You are responsible for keeping your username, password and other account credentials confidential. Do not share your login details or allow another person to access your account. If you notice or suspect unauthorised access, contact ACEPH support promptly through the available support channels.

Deposits

ACEPH currently supports deposits through GCash, PayMaya, Credit Card, Cryptocurrency and Bank Transfer. Available limits, processing times and fees depend on the selected method: GCash supports ₱50 to ₱50,000 with a 0% fee and usually takes 2–5 minutes; PayMaya supports ₱100 to ₱25,000, carries a 1% fee and usually takes around 5 minutes; Credit Card supports ₱150 to ₱15,000, carries a 2% fee and may take up to 24 hours; Cryptocurrency supports ₱300 to ₱60,000, carries a 1% fee and may take around 1 hour; Bank Transfer supports ₱200 to ₱30,000, carries a 1.5% fee and may take up to 48 hours. Actual processing may vary, so check the payment instructions shown in your account before confirming a transaction.

• Any applicable payment charge is shown according to the selected method before you confirm your deposit. GCash has a listed 0% fee, while PayMaya, Credit Card, Cryptocurrency and Bank Transfer have the fees stated in the payment information.
• Use only a payment method registered in your own name and make sure the account details match your ACEPH profile where required.
• Deposits made through another person’s payment account are not permitted. ACEPH may review, reject or hold transactions that do not meet its account and payment requirements.

Withdrawals

Withdrawal availability, limits and processing times depend on the payment method and the account review process. Before requesting a withdrawal, ensure that your account information is accurate and complete. Payment records list GCash, PayMaya, Credit Card, Cryptocurrency and Bank Transfer as available methods, with processing times ranging from around 1 hour to 48 hours depending on the method. Additional verification may be required before a withdrawal is completed.

Transaction Cancellation

A withdrawal request may no longer be cancellable once processing has started. If ACEPH detects unusual activity or has reasonable concerns about fraud, it may place a transaction on hold, reject it or cancel it while the matter is reviewed.

ACEPH may publish different bonuses and promotional offers, including a new-player first-deposit bonus of up to ₱22,999, an agent reward of ₱288 per referred player, VIP 3 benefits, deposit and bet rewards, real-time cashback of up to 3.8%, and scheduled login rewards. Every offer has its own eligibility rules, limits, validity period and claim process. Read the applicable promotion terms carefully before opting in.

Wagering Requirements

• If a promotion includes a wagering requirement, the applicable bonus terms will state the required multiplier. Offers may commonly specify a requirement between 15x and 30x, but the exact condition for each promotion takes priority.
• A promotional balance and any related winnings may remain unavailable for withdrawal until the stated wagering requirement and all other offer conditions have been completed.
• Games may contribute differently towards a promotion’s wagering requirement. Review the qualifying games and contribution rates in the specific bonus terms before you play.
• When a promotion includes a completion deadline, the required wagering must be finished within the period stated in that offer. Expired or incomplete promotions are handled according to their published terms.

Bonus Misuse

Bonus abuse is not allowed. This includes opening multiple accounts to claim the same offer, coordinating accounts to obtain an unfair benefit or using bonus arbitrage strategies. Confirmed abuse may lead to account restrictions or closure.

Games in the ACEPH catalogue include RNG titles, live games, fishing games, PVP games and sports options. RNG outcomes are generated through randomised systems, and no game result should be treated as predictable or guaranteed. All participation is for entertainment and is limited to adults aged 21 and above.

• If a dispute concerns a game result, ACEPH may review the relevant account and system records when assessing the matter. Any review is subject to the applicable game rules and platform records.
• If a confirmed technical issue affects a game or transaction, ACEPH will handle the matter under the relevant game rules and support procedures. Contact customer support promptly and provide the account and transaction details requested.
• If your internet connection drops during a game, the platform may retain the game status or result in its system records. Reconnect and check your account history before taking further action.
• Game rules, qualifying conditions, availability and payout information may change. Check the current details displayed for the selected game before participating.

The following activities are prohibited on ACEPH. They may result in account closure, transaction restrictions, loss of promotional eligibility or legal action where applicable:

• Creating more than one account or using another person’s account.
• Using the platform for money laundering, fraud or any other unlawful transfer of funds.
• Using bots, scripts or automated software to access or play games.
• Exploiting a system weakness, software error or bug to obtain an unfair advantage.
• Harassing, threatening or abusing other players, service staff or support personnel.
• Providing false account information or attempting to avoid an identity or account verification request.
• Abusing a bonus, coordinating with others or engaging in collusion to gain an unfair promotional or gaming advantage.

ACEPH treats personal information with care and uses it for account access, payments, support, safety and responsible participation services. Personal information is not sold to third parties. For more information about how data is collected, used and protected, review the ACEPH privacy information or contact customer support through the available support channels. Privacy Policy Read Our Security Information

• ACEPH uses your information only to provide services, verify your account and support your member experience.
• Where required by law, ACEPH may share relevant information with the proper authorities.
• Your information is protected with 256-bit SSL encryption and two-factor authentication safeguards.

ACEPH believes gaming should remain a form of entertainment, not lead to harm or dependency. That is why we provide practical tools to help players stay in control:

• Deposit limits Set a personal deposit limit for each day, week or month.
• Self-exclusion Temporarily restrict access to your account for a period you choose.
• Cooling-off period Take a break from gaming for anywhere from 24 hours to 30 days.
• Reality checks Receive reminders at set intervals to help you keep track of your gaming time.

Learn more about responsible gaming through our player safety resources. Responsible Gaming Responsible Gaming page for guidance and support options.

You may ask to close your account at any time. Before requesting closure, withdraw any verified balance that remains in your account.

ACEPH may suspend or close an account in the following circumstances:

• You breach these terms and conditions.
• There is a suspected case of fraud or unlawful activity.
• You submit inaccurate, misleading or false information.
• The account remains inactive for more than 12 months.

ACEPH may revise these terms and conditions when necessary. We will communicate significant updates through email or a notice on the platform. Continuing to use the platform after an update means you accept the revised terms.

For questions about these terms and conditions, please contact our support team:

• Email: [email protected]
• Support: 24/7 Live Chat
• Language: English