ACEPH's Privacy Policy — Your privacy matters to us
This Privacy Policy explains how ACEPH handles information connected with your use of our website and app. We aim to present these practices in clear, straightforward English so you can better understand how information is collected, used and protected.
Your Privacy Commitment Our
ACEPH treats information security as an important part of the player experience. This policy outlines the safeguards and practices applied to information handled through our platform.
256-bit SSL Encryption
Information sent through ACEPH is protected with 256-bit SSL encryption. This helps secure data while it is being transferred between your device and the platform.
No Sale of Personal Information
ACEPH does not sell personal information to third parties. Information is handled for legitimate platform, account, support and service-related purposes, subject to this policy and applicable requirements.
Your Choices
You may contact ACEPH about information associated with your account, including requests to review or correct details where applicable. We will assess each request in line with verification, security and legal requirements.
Cookie Transparency
This policy explains the role of cookies and similar technologies used on the platform. Where settings are available, you can review the choices offered by your browser or device.
Protected Storage
ACEPH applies security measures to help protect stored information from unauthorised access. Our mobile security features include 256-bit SSL and two-factor authentication.
Clear Policy
We present our privacy practices in clear English, covering the information we handle, why it may be needed and the choices available to players using ACEPH.
Introduction
ACEPH (aceph.quest) respects your privacy. This Privacy Policy describes how information may be handled when you access our website or app, including the types of information collected, the purposes for using it and the measures applied to help keep it secure.
By using ACEPH services, you acknowledge this Privacy Policy. If you do not agree with any part of it, please stop using the relevant services and [email protected]contact ACEPH through the available support channels.
If different language versions are provided, the English version will apply where there is any inconsistency.
ACEPH may revise this Privacy Policy when necessary. Where a material change requires notice, information may be posted on the platform or sent through the contact details associated with your account.
Information We Collect
ACEPH may receive information in several ways when you register, access your account, use platform features, make payments or contact support. The sections below describe the main information categories covered by this policy.
Information You Provide Directly
| Information Category | When It Is Collected |
|---|---|
| Name, email address and mobile number | When you register an account |
| Date of birth | To confirm that you meet the required age |
| Government-issued ID or passport | During KYC verification |
| Payment details, such as an approved e-wallet or bank account number | When making deposits or requesting withdrawals |
| Messages sent to customer support | When you contact customer support |
Information collected automatically
- Your IP address and device type
- Details about your browser and operating system
- How long you stay on the site and which pages you view
- Your gaming activity and transaction records
- Cookie information and session data
ACEPH collects only the information needed to provide and maintain its services. Collecting data that is not necessary is not part of our privacy approach.
How ACEPH uses your information
ACEPH may use your information for the following purposes:
- Account management: Creating, verifying and managing your account
- Service delivery: Providing gaming services, processing payments and responding to customer support requests
- Security and protection: Detecting and preventing fraud, money laundering and other unlawful activity
- Communications: Sending important account updates, promotional information and support messages
- Service improvement: Reviewing user experience insights to help improve the platform
- Legal compliance: Meeting applicable legal requirements and following directions from relevant regulatory authorities
You may unsubscribe from promotional emails at any time. Messages that are essential for your account, security or transactions cannot be turned off.
Cookies
ACEPH uses cookies to make your browsing experience smoother. These are small text files saved on your device.
| Cookie category | Purpose | Offer period |
|---|---|---|
| Essential cookies | Keeps your login session active and supports site security | Deleted when your session ends |
| Performance cookies | Helps us assess site speed and identify errors | Stored for 30 days |
| Functional cookies | Remembers your language and selected preferences | Stored for 1 year |
| Analytics cookies | Helps us understand how users interact with the site | Stored for 90 days |
You can manage cookies through your browser settings. Please note that disabling essential cookies may prevent some site features from working properly.
Data protection measures
ACEPH applies industry-standard technologies and procedures to help protect your information:
- 256-bit SSL encryption All data transfers are encrypted.
- Firewall protection Advanced firewall controls help block unauthorised access.
- Two-factor authentication (2FA) Adds another layer of security to your account.
- Routine security audits Regular reviews are carried out by independent security specialists.
- Restricted access Access to your information is restricted to authorised personnel only.
If a security breach affects your information, ACEPH will notify affected users within 72 hours.
Your rights
As an ACEPH user, you have the following rights over your personal information:
Right to access
You may ask what personal information ACEPH holds about you.
Right to correction
You may request updates to information that is inaccurate or incomplete.
Right to deletion
In certain situations, you may ask for your personal information to be deleted.
Right to restrict processing
You may request that we stop using your information for specified purposes.
Right to Data Portability
You may request a copy of your personal information in a commonly used, readable format.
Right to Object
You may object when your information is used for a particular purpose, subject to applicable requirements.
How to Exercise These Rights [email protected]Email our support team with your request. We aim to respond within 30 days.
How Long We Keep Information
ACEPH keeps personal information only for as long as it is reasonably needed for its stated purpose. Our general retention approach is as follows:
- Information is retained while your account remains active.
- After account closure, transaction records may be kept for up to five years when required for legal or compliance purposes.
- Customer support messages may be retained for up to two years.
- Information linked to your marketing preferences is scheduled for deletion after you unsubscribe.
Unless a legal obligation requires longer retention, information is deleted after the applicable retention period.
Protecting Underage Users
ACEPH is available only to adults aged 21 and above. We do not knowingly collect or use information from anyone below the permitted age.
If we identify an account being used by an underage person, we may close the account promptly and remove information collected from that user, subject to any legal retention duty.
If a parent or guardian believes that a child is using ACEPH, please contact our support team as soon as possible. [email protected]contact ACEPH through the available support channels.
Contact and Complaints
For questions, concerns, or complaints about this Privacy Policy, please reach out to our support team through the available contact channels.
- Email: [email protected]
- Live Chat: 24/7 support
- Language: English
We aim to respond to privacy-related requests within 30 days. For urgent matters, an initial response is generally provided within 72 hours.
If you are not satisfied with our response, you may have the right to raise the matter with the relevant regulatory authority.
